Smart Hands
Specialized support
for your IT equipment.
Qualified support available whenever and wherever your company needs.
Smart Hands is a comprehensive solution that offers your Colocation a range of complex tasks provided by Ascenty.
Among the main services are the physical installation of new equipment, media management, cable management and issues in power and cooling distribution units.
The Smart Hands service can be the local and effective support you need to manage your Data Center Colocation’s operations. With it, your company reduces operational downtime and maximizes uptime.
Benefits of Ascenty’s Smart Hands services for your company
Specialized Technical Staff
Highly trained professionals to quickly and efficiently meet your company’s needs.
Day By Day Expertise
Insight into the main day-to-day technical demands of your business.
Complete Mastery
Knowledge of qualified information regarding all of the equipment and services in racks and systems.
Focus On The Core Business
Your company can focus 100% on what it does best.
Choose the best option for you
Ascenty offers to options to purchase the Smart Hands solution, offering a broader range to operate and execute Data Center services. Both help clients make strategic decisions within their Colocation environment, constantly focusing on the environment’s health and availability.
Standard
- Disconnecting/Connecting power or network cables.
- Physically shutting equipment on/off (button or switch).
- Visually inspecting equipment, LEDs, tags or cables.
- Inserting/removing LTO tapes in tape library equipment.
- Replacing external hot swappable boards, such as fonts or fans.
Advanced
- Reviewing operating system LOGs.
- Configuring predefined parameters sent by the client.
- Performing troubleshooting procedures requested by the client.
- Reinstalling operating systems upon submission of procedures.
Contact us right away and talk to one of OUR EXPERTS
Ascenty News
-
Partnership between Ascenty and DE-CIX expands connectivity in the Brazilian market
Learn More: Partnership between Ascenty and DE-CIX expands connectivity in the Brazilian market -
Ascenty Strengthens Partnership to Meet Market Infrastructure Demand
Learn More: Ascenty Strengthens Partnership to Meet Market Infrastructure Demand -
Ascenty Strengthens Global Connectivity Network with Launch of Digital Realty’s ServiceFabric™
Learn More: Ascenty Strengthens Global Connectivity Network with Launch of Digital Realty’s ServiceFabric™